Preface: Making Extraordinary Things Happen with Others xi
1 Introduction: When People Are at Their Best as Leaders 3
The Five Practices of Exemplary Leadership
PRACTICE 1: MODEL THE WAY
2 Commitment #1: Clarify Values 22
Find Your Voice
Affirm Shared Values
3 Commitment #2: Set the Example 40
Live the Shared Values
Teach Others to Model the Values
PRACTICE 2: INSPIRE A SHARED VISION
4 Commitment #3: Envision the Future 66
Imagine the Possibilities
Find a Common Purpose
5 Commitment #4: Enlist Others 89
Appeal to Common Ideals
Animate the Vision
PRACTICE 3: CHALLENGE THE PROCESS
6 Commitment #5: Search for Opportunities 114
Seize the Initiative
Exercise Outsight
7 Commitment #6: Experiment and Take Risks 136
Generate Small Wins
Learn from Experience
PRACTICE 4: ENABLE OTHERS TO ACT
8 Commitment #7: Foster Collaboration 164
Create a Climate of Trust
Facilitate Relationships
9 Commitment #8: Strengthen Others 186
Enhance Self-Determination
Coach for Competence and Confi dence
PRACTICE 5: ENCOURAGE THE HEART
10 Commitment #9: Recognize Contributions 212
Expect the Best
Personalize Recognition
11 Commitment #10: Celebrate the Values and the Victories 234
Create a Spirit of Community
Get Personally Involved
12 A Call to Action for Young Leaders 257
Your Continuing Leadership Journey
Acknowledgments 269
About the Authors 273
Index 277